We offer full support for mobile devices, including:
At Conflux Systems, we provide comprehensive Helpdesk Services designed to support your technology needs with best-in-class ticket management, real-time issue resolution, and industry-leading customer service. Whether you need help for a national technology rollout or ongoing support, our helpdesk is here to ensure smooth operations and reduce downtime.
Our helpdesk is built on intelligent, proactive, and self-healing technology that resolves common issues automatically—without human intervention. This minimizes disruptions and keeps your team productive, without the hassle of low-level, unmotivated tech support. You’ll experience faster resolution times, improved productivity, and less frustration for end users.
Our helpdesk solutions are designed to grow with your business, whether you’re a small business or a large enterprise handling thousands of calls per day. We provide scalable support for any size operation and offer flexible options for managing service levels and customizing your helpdesk experience.
Helpdesk Features:
- 24/7 Monitoring & Support: Continuous support via phone, chat, email, and PSA integration.
- One-Call Resolution: We resolve over 85% of incidents on the first call, reducing downtime.
- Web-Based Incident Reporting: Submit tickets and track resolutions with real-time reporting.
- Multi-Platform Support: Comprehensive support for all systems and devices.
- Advanced Reporting & Metrics: Real-time ticket tracking, reporting, and performance metrics.
- Tiered Service Levels: Customizable service options to meet the unique needs of your organization.
Helpdesk Features:
- 85% of Requests Responded to within 2 Hours
- Less than 5% Call Abandonment Rate
- 80% of Incoming Calls Answered within 180 Seconds
- 60-Minute Average Voicemail Response Time